Are You Giving Your Guests The Best Possible Experience?

Are You Giving Your Guests The Best Possible Experience?

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Did you know approximately one out of five adults have a measurable degree of hearing loss? The Americans with Disabilities Act (ADA) requires public venues to be equipped with assistive listening systems. Is your property compliant?

The ADA was enacted in 1990 to provide civil rights protections to individuals with disabilities. The ADA guarantees equal access and opportunity for individuals with disabilities in public accommodations, recreational facilities, employment, transportation, state and local government services, and telecommunications. Not only does the U. S. Department of Justice have the power to enforce the ADA regulations, the number of private lawsuits has increased over the past two years. A provision exists within the act which allows attorney fees to the plaintiff’s attorney. Fines for failure to comply start at $55,000 for the first violation, and $110,000 for any subsequent violation. These fines do not include any personal damages resulting from a private lawsuit.

Hotels, hotel chains, resorts, and conference facilities across the country are a prime target as their meeting and conference rooms are required to comply with ADA assistive listening regulations. In renovating or upgrading facilities, rooms, or properties one of the consistently overlooked areas when ensuring compliance with local and federal regulations is listening devices.

Here are some possible solutions for hospitality venues:

  • Assistive listening – Ensures everyone can connect to important messages by providing a mandatory assistive listening system during events
  • Audio Delivered via WI-FI – Ensure everyone from the lobby to the fitness center to the meeting space can connect to the important messages
  • Tour Groups – Group tours often present challenges in Historical Venues. A Tour Group System solves these challenges so that all participants have a positive experience

There are requirements based on the capacity of the assembly area. For example, Rooms containing 100 seats have a minimum requirement of four Assistive Listening Devices and two neck loops.

It is important for owners and managers of properties containing these spaces to ensure they are not only protected against the financial consequences of noncompliance, but also are providing the best guest experience possible at the property.

At Clear Sight & Sound our goal is to provide the best experience for your guests. If you have further questions regarding these ADA listening devices, or you believe you may not be in compliance with these federal regulations, click here and find out more


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